At the 8th Africa Brand Awards ceremony held on Thursday, October 25, 2018 at Sheraton Hotel, Ikeja, Lagos, your preferred service provider, TRW Consult, was given the ultimate award in Customer Service as we won the Diamond Category Award for Customer Service as we were named the Most Customer Focused Marketing Communications Agency in West Africa, beating a number of shortlisted concerns in Nigeria, Ghana and Cameroon to win the gong.

In a clime rife with moneyed or pay-to-get awards, we were greatly delighted to note the painstaking efforts the organisers of this award undertook in their selection process, plus the impressive resumes of the selection panel which saw other credible organisations such as ­FBN General Insurance, Clearline, Nigerian Int’l Securities Ltd, Global Media Alliance, Ghana and Dijo Communications picked up awards in other categories.

TRW Consult is not new to merit awards both at corporate and individual levels, as the company boasts of serial award-winning operatives on its payroll and has been recognized by one of the world’s oldest multinationals, IBM, as an Outstanding Enterprise after a 100-day Entrepreneurial Challenge to mark IBM’s 100th Anniversary in 2011. The following year, Diamond Bank also recognised the company with a scholarship award worth N700,000 to undertake a 6-month intensive management programme at the Enterprise Development Centre of the Pan Atlantic University.

But, this particular award is so special to us because whilst the other recognitions we have received have been as a result of our industry and self-application, this is the first award we are receiving on behalf of you, our esteemed clients. And we have rightly dedicated it to You!

We are a customer-centric Team committed to excellence in our deliveries and we break our backs to deliver beyond expectations. We are therefore pleased that our applications are being noted by observers. This can only fuel us to do more and improve our overall game with you, our esteemed clients, being the direct beneficiaries.

As usual, we cannot conclude without thanking you for your continued patronage and referrals.