The key to business success? A loyal customer base. In today’s competitive marketplace, building a loyal customer base is more important than ever. Not only do loyal customers spend more money with your business, but they also spread the word about your products and services to their friends and family. But what exactly is customer…
What does it mean to create loyal customers in a world where your competitors can be everywhere at once, shopping habits are increasingly search driven, and a single social misstep can quickly erode the favorable reputation it took your brand years to build?
Efficient customer/client service forms the basis of the customer experience. Most customers’ main interaction with a business is through interacting with a business’s employee, either by visiting an office as a client or a store as a customer. Interaction could also be through virtual means like email, phone call, WhatsApp, Instagram, Facebook, Telegram and so…